Refund policy

Faulty or Incorrect Items

In accordance with Australian Consumer Law, if the item you receive is:

• Faulty,
• Not as described,
• Or printed incorrectly due to an error on our part,

we will offer you a replacement, refund, or store credit.

No Change of Mind Returns (Personalised Products)

As all our products are custom-made to your specifications, we do not accept returns or offer refunds for change of mind, incorrect sizes chosen by the customer, or errors in submitted designs. Please ensure all details are correct before placing your order.

Reporting an Issue

If there is a problem with your order, please notify us within 7 days of receiving the item by emailing sales@heavenlygifts.com.au with:

• A description of the issue,
• Order number,
• And clear photos of the item.

Refunds

Approved refunds will be processed via your original payment method. Please allow 3–5 business days for the funds to appear in your account.

Canceling an Order

You can cancel an item by contacting us within 2 days of placing the order for standard or free delivery. For express delivery, you can cancel the order within the same day only.

Reprints

In many cases, we may offer a free reprint instead of a refund, especially where minor issues can be easily corrected.

Shipping Costs

If a return is approved for a faulty or incorrect item, we will cover return shipping costs or provide a return label.